Houston, Dallas, and East Texas Delivery Available! Check Zip
Houston, Dallas, and East Texas Delivery Available! Check Zip
Find answer to common questions about our balloons services
Our normal delivery range is within 20 miles of 77007 (Houston), 75653 (East Texas) and 75093 (Dallas). However, we can accommodate parties that are further away for a small fee. If the venue is further than 20 miles, there will be an additional fee.
Let us know the day, time and address of your event and we will bring the BABs to you! If it is not a surprise gift, we inflate on-site when there are more than three BABs within the timeframe agreed upon*. All we need is an outlet and some space to work!
*depending on the complexity of your order, installations can range from 30 minutes to 3+ hours, so plan accordingly.
Yes! If you have your own backdrop, props or other structures you would like to incorporate into the BAB installation, feel free to. However, we have a couple rules:
We want the best outcome for your event so any client-provided or client-rented backdrops and props MUST be set-up prior to our arrival so there is adequate time for the BABs team to complete the balloon installation. Less time means less pretty 
If your backdrop(s) and/or props are not set up on-time, we may not be able to use it and will require you have an alternate location to install.
All backdrops (frames, pipe and drape, walls, etc.) are required to have weights for stabilization. We recommend two sandbags or weights at least a total of 40 lb (more if it is windy outside). Our balloon garland can tip your backdrop over. They’re Big Ass Balloons after all – safety first! If the weights provided are not heavy enough, we will do our best to use your structure(s), but please have a plan B. If the structure(s) falls over during or after our installation due to improper weights, we are not responsible.
When BABs provides structure(s):
We are responsible for the delivery and pickup as well as the structures stability for the entire length of the party.
Delivery Information
We deliver throughout Houston, Dallas & East Texas during your selected delivery window. Delivery times are estimates and may vary due to traffic, weather, construction, parking access, or other unforeseen delays.
Residential Deliveries
We will contact the recipient prior to delivery to confirm someone is available to receive the order.
Balloons cannot safely be left unattended, but if no one responds or is home, we may leave the order outside at the delivery address provided.
Once delivered, Big Ass Balloons is not responsible for balloons that pop, fly away, are damaged, or are stolen.
Surprise Deliveries
Want to keep it a surprise? No problem! Please let us know in your order notes and confirm someone will be available during the delivery window.
Incorrect Addresses
Please double-check all delivery information before placing your order. We are not responsible for issues caused by incorrect addresses or recipient information.
Outdoor & Weather Disclaimer
Balloons are fragile and can be affected by heat, sunlight, humidity, and wind.
For outdoor events:
Due to extreme summer temperatures, additional installation fees may apply for outdoor installs May–September.
Refunds will not be provided for balloons damaged after delivery due to weather or outdoor conditions.
Our BABs are made from 100% latex and naturally shrink overnight. We recommend having your confetti BABs delivered on the day of your event to prevent any premature casualties and uh-ohs. If you’ve ordered custom vinyl, it also looks best on the day of your event, as the balloon will wrinkle as the BAB shrinks. This can happen in as little as 8 hours, depending on weather and storage conditions.
BABs generally stay afloat for up to 48 hours, but this cannot be guaranteed, as it depends on how they are stored (temperature and humidity) and how much weight is attached to them. Non-confetti BABs can last over a week with a special solution available upon request!
We cannot guarantee your BABs will last after our team leaves the venue. If you need to move the balloons, please follow standard balloon protocols—keep them away from anything sharp, hot, or little people… haha! But seriously, you never know what’s sticking out of an otherwise clean wall, so try not to let them bounce against anything, especially brick, wood, hot cars, trees, grass, or other rough surfaces.
Big Ass Balloons will replace any BABs that our team pops, but we are not responsible for any balloons that are popped, damaged, or released after delivery.
We suggest letting us know as soon as possible, no matter how far in advance, to make sure you get a date and time reserved. Generally, we ask that custom orders be placed at least 2-weeks in advance to give our team adequate time to create something awesome for you! During the holiday seasons, we recommend 2-3 months in advance. This doesn’t mean you need to know all the details of your event yet, we just need to know your date, time and location.
If you have a last minute request within the same week of your party, we still may be able to accommodate you! Send us an email hello@bigassballoons.com with your party details and we will let you know our availability.
For gender reveal BABs, we can take your order now and accept the gender results 24 hours prior to delivery.
Outdoor Balloon Info:
Regardless of tassel length, all of our BABs stand approximately 8-feet tall (5-foot ribbon + BAB). Please see diagram to see what works for you! Also note that the ribbon can be shortened for table toppers.
Your doctor’s office can email hello@bigassballoons.com or call us at (713) 899-9868 with your results.
The highest quality biodegradable latex and mylar “foil” balloons.
Sorry, we do not have a storefront 
Please let us know as soon as possible if you plan on canceling or changing your order. Chances are that things will work out, but we just need enough notice.
Full Refund
A full refund to the original form of payment can be issued if orders are cancelled at least 4-days prior to your scheduled delivery date.
Partial Refund
If you are canceling within 1-3 days of your scheduled delivery date, you will receive the full delivery fee and 70% of the items’ purchase price to the original form of payment. Subject to change depending on how much has been prepped for your order.
This date is currently not available, however, sometimes we do get cancellations or booked orders re-schedule and space may open up for extra deliveries! If you would like to be the first person we call, please fill out our custom order form here.
